How is this ILL system better than traditional systems?

1. You will find it easier to submit your interlibrary loan requests since you enter your personal information only once - the first time you log in.
2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
3. You can get many of your articles more quickly through Electronic Delivery.
4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Why do I need a username and password to use ILL?

Your username and password allows us to give you secure access to information about your requests. We can also enable you to edit your own personal information such as your address or phone number.

Your username and password are your Babson username and password, making it even easier to place requests.

What Web browser should I use?

We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your requests, you can take the following steps:

• Access Interlibrary Loan only from your personal computer or an otherwise secure workstation.
• When using a public access workstation:
  1. Delete from the history file those pages that contain your personal information.
  2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from the system. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

What is electronic delivery?

Many libraries send articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF. You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions?

InterLibrary Loan office at 781-239-4574 or e-mail to interlibraryloan@babson.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the system without any problems.